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Help Center
Maintenance break on Jun. 23, 2026

Dear partners!
30.06.2026 from 08:00 to 9:30 (UTC +2), maintenance will be carried out to update the servers and equipment.
Due to this, games may not be available.

We apologize for the temporary inconvenience!

 
Yours faithfully,

BETCORE team.

  1. Help Center
  2. BETCORE Help Center

Back office access

Required fields are marked with an asterisk*

Please add a name for your request

Please provide name of a partner

Any additional information you want to provide

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