{"xsrfToken":"250482345ed003adbae91f67917ab81e42906a7e_lout","branding":{"id":"1","key":"csm","name":"BETCORE Help Center","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#fe33c3","headerLinkColor":"#ffffff","headerLinkHoverColor":"#992677","headerLinkHoverBGColor":"#992677","headerBadgeColor":"#992677"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fe33c3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/33a33b94-9b4f-4667-bddf-104ba2535895/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjRjMThlOC0yOWMyLTQ2ZGYtOWU0NS1mZTRkMTAyYzEyNjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMzYTMzYjk0LTliNGYtNDY2Ny1iZGRmLTEwNGJhMjUzNTg5NSI6WyJyZWFkIl19LCJleHAiOjE3ODI1NTU2ODUsIm5iZiI6MTc4MjU1NTA4NX0.sewv1nPA7HbM4VFEIPpaQCxW6CqsgB5PL51OKZIAJLI&client=2b4c18e8-29c2-46df-9e45-fe4d102c1260&height=300&mode=fit","bannerMediaApiFileId":"33a33b94-9b4f-4667-bddf-104ba2535895","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csm","projectId":10033,"serviceDeskId":1,"name":"BETCORE Help Center","description":"<p>Welcome! You can raise a request for Customer Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"31","name":"Ask a question regarding products","descriptionHtml":"","callToAction":"Ask a question regarding products","introHtml":"<p>Request a consultation regarding Betcore games functional</p>","icon":10482,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[8],"key":""},{"id":"32","name":"Ask a question regarding provider","descriptionHtml":"","callToAction":"Ask a question regarding provider","introHtml":"<p>TVBET, FastSport, ElCasino, BetOnGames</p>","icon":10481,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[8],"key":""},{"id":"33","name":"Back office access","descriptionHtml":"","callToAction":"Back office access","introHtml":"<p>Provide an access to back office for a partner</p>","icon":10517,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[7],"key":""},{"id":"34","name":"Back office settings","descriptionHtml":"","callToAction":"Back office settings","introHtml":"<p>Currency settings, limits, jackpots</p>","icon":10536,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[7],"key":""},{"id":"35","name":"Check bet","descriptionHtml":"","callToAction":"Check bet","introHtml":"<p>Win/lose/rejected/pending</p>","icon":10469,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[6],"key":""},{"id":"36","name":"Check user","descriptionHtml":"","callToAction":"Check user","introHtml":"<p>Scam, banned technology usage, bug exploiting</p>","icon":10518,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"37","name":"Make a promo","descriptionHtml":"","callToAction":"Make a promo","introHtml":"<p>Start new tournament, create a promotion, add promo codes</p>","icon":10502,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[7],"key":""},{"id":"38","name":"Modify mailing list","descriptionHtml":"","callToAction":"Modify mailing list","introHtml":"<p>Mailing list settings for a partner</p>","icon":10527,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[7],"key":""},{"id":"39","name":"New environment","descriptionHtml":"","callToAction":"New environment","introHtml":"<p>New environment creation</p>","icon":10522,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[7],"key":""},{"id":"12","name":"New feature request","descriptionHtml":"","callToAction":"New feature request","introHtml":"<p>You want to request changes to be made to an existing service or infrastructure, including configuration modification or addition of new functionality.</p>","icon":10535,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"44","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Other request</p>","icon":10541,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[9],"key":""},{"id":"30","name":"Partner/provider side request","descriptionHtml":"","callToAction":"Partner/provider side request","introHtml":"<p>Request from partner/provider</p>","icon":10469,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[9],"key":""},{"id":"40","name":"Portal access","descriptionHtml":"","callToAction":"Portal access","introHtml":"<p>Provide an access to the portal for a partner</p>","icon":10516,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[7],"key":""},{"id":"41","name":"Report frame issue","descriptionHtml":"","callToAction":"Report frame issue","introHtml":"<p>Any issues with the Betcore frame, frame starting, streaming issue, frame performance, etc.</p>","icon":10512,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[6],"key":""},{"id":"42","name":"Report game function issue","descriptionHtml":"","callToAction":"Report game function issue","introHtml":"<p>Any issues with Betcore game functional</p>","icon":10521,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"43","name":"Request marketing material","descriptionHtml":"","callToAction":"Request marketing material","introHtml":"<p>Betcore marketing materials such as images, banners, logo, etc.</p>","icon":10542,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[8],"key":""},{"id":"130","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"9","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>a) Information Request: You want to request information or an explanation on a specific aspect of a service, procedure, or another matter.</p>\n<p>b) Consultation Request: You seek expert opinion or recommendations on a particular problem or product-related work.</p>","icon":10569,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[],"key":""},{"id":"11","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>You want to request technical support or maintenance assistance regarding a specific question or problem that requires expert involvement.</p>","icon":10520,"iconUrl":"https://get.support.betcore.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Report an issue or perform a check"},{"id":7,"name":"Partner creation or settings"},{"id":8,"name":"Information and questions"},{"id":9,"name":"Other"}],"orderMapping":{"8":[43,12,31,32],"7":[40,33,34,37,38,39],"9":[30,44],"1":[30],"6":[42,41,35,36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"09fda897-7cf4-3739-94af-beb23ce98523","appLinkName":"System Confluence","appLinkUrl":"https://tvbet.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer Service Management","spaceUrl":"https://tvbet.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://tvbet.atlassian.net","https://get.support.betcore.eu"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"Maintenance break on Jun. 23, 2026","userLanguageMessageWiki":"<p>Dear partners!<br> 30.06.2026 from 08:00 to 9:30 (UTC +2), maintenance will be carried out to update the servers and equipment.<br> Due to this, games&nbsp;may not be available.</p>\n<p>We apologize for the temporary inconvenience!</p>\n<p>&nbsp;<br> Yours faithfully,</p>\n<p>BETCORE team.</p>","defaultLanguageHeader":"Maintenance break on Jun. 23, 2026","defaultLanguageMessage":"Dear partners!\n30.06.2026 from 08:00 to 9:30 (UTC +2), maintenance will be carried out to update the servers and equipment.\nDue to this, games may not be available.\n\nWe apologize for the temporary inconvenience!\n\n \nYours faithfully,\n\nBETCORE team.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYjRjMThlOC0yOWMyLTQ2ZGYtOWU0NS1mZTRkMTAyYzEyNjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTczODQzODkzOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgyNTU2Mjg1LCJuYmYiOjE3ODI1NTUwODUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.kgFTLmurGlx_NqmkT3Fur5ONJ1sYwnR82KleQ5JWcjQ","targetCollection":"upload-user-collection-1738438938","endpointUrl":"https://api.media.atlassian.com","clientId":"2b4c18e8-29c2-46df-9e45-fe4d102c1260","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"56f6694e-ebfa-4b06-ad67-4d30a4c52461","name":"Guides","description":"Simple Help Center Tutorials","categoryUrl":"https://get.support.betcore.eu/servicedesk/customer/portal/1/topic/56f6694e-ebfa-4b06-ad67-4d30a4c52461","lastUpdated":"1725285327351","createdAt":"1693989947497"},{"id":"1ad3471c-9a9b-4f68-8292-29b818aefc7e","name":"BETCORE F.A.Q.","description":"Web solution common questions","categoryUrl":"https://get.support.betcore.eu/servicedesk/customer/portal/1/topic/1ad3471c-9a9b-4f68-8292-29b818aefc7e","lastUpdated":"1725274541095","createdAt":"1686664295022"},{"id":"f9a2c1f8-a10a-4cc9-ba65-a59937303da1","name":"API Overview","description":"All necessary tips during integration","categoryUrl":"https://get.support.betcore.eu/servicedesk/customer/portal/1/topic/f9a2c1f8-a10a-4cc9-ba65-a59937303da1","lastUpdated":"1725019592771","createdAt":"1686664057821"},{"id":"a4dd63ec-d11b-4a49-b1b8-3e65adbc83d7","name":"Marketing tools","description":"Details about marketing programs","categoryUrl":"https://get.support.betcore.eu/servicedesk/customer/portal/1/topic/a4dd63ec-d11b-4a49-b1b8-3e65adbc83d7","lastUpdated":"1758096626672","createdAt":"1686664327630"},{"id":"e4722152-5c4e-412e-bbf9-2891f2bd39a9","name":"Back-Office Introduction","description":"Track, manage and control key metrics for better gaming experience","categoryUrl":"https://get.support.betcore.eu/servicedesk/customer/portal/1/topic/e4722152-5c4e-412e-bbf9-2891f2bd39a9","lastUpdated":"1723461095325","createdAt":"1722513141275"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tvbet","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"250482345ed003adbae91f67917ab81e42906a7e_lout","baseUrl":"https://get.support.betcore.eu/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tvbet.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2b4c18e8-29c2-46df-9e45-fe4d102c1260","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"01a4ab5e6a1e43e2b3607e485904e802","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://tvbet.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}